Delivery times
We aim to send all orders out within 10 working days of receipt. However at busy times it can take us a little bit longer. If you need your order for a special occasion then let us know and we will do our best to get it to you on time. You can call us on 07984 610316 to check the status of your order or send us an email to info@hildaliving.com.

Delivery method (please note if Royal Mail strike action threatens to affect delivery services we will switch to a courier service to get orders to you.)
Orders under £20 are sent by first class “Recorded Delivery” with the Royal Mail and should reach you in 1-3 days. All orders over £20 are sent with our courier FedEx and should take 1-3 days to reach you. Tracking numbers available upon request. If you require ‘next day’ delivery this may be possible but you will need to order by phone on 07984 610316. Next day delivery for items under £20 will be charged at a flat rate of £3.75, UK only. This is not possible on Saturday delivery. For overseas orders, please email us (info@hildaliving.com) with the details of your order and we will send you a shipping quote for your purchase.

Items lost in transit
Orders sent via Royal Mail recorded delivery are subject to Royal Mail terms. Parcels are not considered lost/ missing  by the Royal Mail until 15 working days after the sending date. We are therefore unable to resend or refund for orders lost in transit until 15 working days after the order sending date. Tracking information is available upon request.

Shipping costs
All orders over £20 are sent with our courier and should take 1-3 days to reach you. Tracking numbers available upon request. If you require ‘next day’ delivery this may be possible but you will need to order by phone on 07984 610316. This is not possible on Saturday delivery. For overseas orders, please email us (info@hildaliving.com) with the details of your order and we will send you a shipping quote for your purchase.

Returns policy
We hope that you are happy with your purchase, however if you are not please return it to us within 30 days and we will be happy to exchange or refund your purchase. We cannot be responsible for returned goods being lost on their way to us. If returning a product to us please retain proof of posting.